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POLICIES

Policies

COVID-19 Waiver

  • Until the Bach returns to full operations at the end of the Pandemic, our COVID-19 waiver applies to all attendees regardless of how their ticket was obtained.
  • This liability waiver releases the Bach from any damages caused if COVID-19 is contracted from any Bach event.
  • Read the full document here.

Ticketing – Online ticketing, door sales, and refunds temporarily suspended

  • Purchase advance tickets from our website by midnight prior to performance.
  • Same day tickets, when offered, would be purchased at the door. Unless otherwise posted, doors open 1 hour prior to the concert; first come, first served. Check website for availability updates. 
  • Ticket purchases are final, no refunds or exchanges.
  • Refunds are offered for cancelled events, less a $5 per ticket processing fee. 

Membership – Same day tickets, membership exchanges, guest ticket limits temporarily suspended, see Membership page for details

  • Membership purchases are considered donations. All donations are final, no refunds or adjustments.
  • Members may waive ticketing operation fees for up to 4 tickets per concert during advance purchase, no refunds or adjustments after purchase. No discount on same day tickets. 
  • Membership exchanges require 48 hour notice, limits apply.
  • Annual limits apply to guest ticket purchases during Early Access. Excess purchases are subject to cancellation.
  • Subscribe for Bach emails to receive Early Access notifications and other member communications. 

Donations

  • Ticket donations require a minimum 24 hour notice, greater notice is very much appreciated. Email customerservice@bachddsoc.org to donate your tickets.
  • All donations are final, no refunds or adjustments. 

Sponsorship

  • Sponsorship donations are final, no refunds or adjustments
  • In the event of a cancellation, sponsorship may be transferred to a future concert.

Photography/Videography

  • No photography or videography permitted during the performance. 
  • With permission, artists may allow pictures during intermission or after the concert.

Cell Phones

  • Cell phones must be powered off or silenced during the performance.
  • As noted above, no photography or videography permitted during the performance. 

Children

  • Children are welcome.
  • Except for infants in arms, children must have a ticket and student pricing is available. 
  • All children must sit quietly. Suitable break locations are available, if needed. 
  • Refer to FAQ prior to purchase for more details and recommended seating locations. (insert a live link to FAQ children’s section)

Accessible Seating

  • The concert venue is on the 2nd level; all attendees must navigate a flight of stairs.
  • Attendees may be assisted or carried by others in their party.
  • Accessible seating locations are designated near the entrances/exits. Email customerservice@bachddsoc.org to inquire about availability prior to online purchase.
  • Note that all restrooms are on the 1st level.