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POLICIES

POLICIES

Policies

COVID-19 SAFETY PROTOCOLS

  • For our COVID-19 Safety Protocols read this here. 

COVID-19 Waiver

  • Our COVID-19 waiver is in effect until further notice and applies to all attendees, regardless of how their ticket was obtained.
  • This liability waiver releases the Bach from any damages caused if COVID-19 is contracted from any Bach event.
  • Read about our COVID-19 Safety Protocols including the COVID-19 waiver here.

Ticketing

  • Purchase advance tickets from our website by midnight prior to the performance.
  • Ticket purchases are final, no refunds, including if you or one of your guests has COVID-19.
  • Tickets to rescheduled events will be honored on the new date.
  • Reserved ticket seats are held for 15 minutes after the concert starts unless we are notified in advance that a patron will be late.
  • In the rare event that we are able to offer refunds for a cancelled event, a $5 per ticket processing fee will be retained to help offset incurred costs. 
  • Management reserves the right to move your seat(s) one seat over, especially when one adjacent seat is left open.

Membership

  • Membership purchases are considered donations. All donations are final, no refunds or adjustments.
  • Members may waive ticketing operation fees for up to 4 tickets per concert during advance purchase, no refunds or adjustments after purchase.
  • Membership exchanges require 48 hour notice, limits apply.
  • Annual limits apply to guest ticket purchases during Early Access. Excess purchases are subject to cancellation.
  • Subscribe to Bach emails to receive Early Access notifications and other member communications. Whitelist or add customerservice@bachddsoc.org to your contacts to avoid important email messages going to spam/junk folder.

Donations

  • Ticket donations may be initiated up until concert time; greater notice is very much appreciated. Email customerservice@bachddsoc.org to donate your tickets.
  • All donations are final, no refunds or adjustments. 

Sponsorship

  • Sponsorship donations are final, no refunds or adjustments
  • In the event of a cancellation, sponsorship may be transferred to a future concert.

Photography/Videography

  • No photography or videography permitted during the performance. 
  • With permission, artists may allow pictures during intermission or after the concert.

Cell Phones

  • Cell phones must be powered off or silenced during the performance.
  • As noted above, no photography or videography permitted during the performance. 

Children

  • Children are welcome.
  • Except for infants in arms, children must have a ticket and student pricing is available. 
  • All children must sit quietly. Suitable break locations are available, if needed. 
  • Refer to FAQ prior to purchase for more details and recommended seating locations.

Accessible Seating

  • The concert venue is on the 2nd level; all attendees must navigate a flight of stairs.
  • Attendees may be assisted or carried by others in their party.
  • Accessible seating locations are designated near the entrances/exits. Email customerservice@bachddsoc.org to inquire about availability prior to online purchase.
  • Note that all restrooms are on the 1st level.