FAQ

FAQ

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Concert Day

What is the schedule on concert day?

2:00 Upper deck opens for concert attendees
3:30 Doors open
4:30 Music begins (2 sets with Intermission)
7:00-7:30 Music ends

What food is served?

Our caterer offers meals and a la carte items (including vegetarian option), a deluxe snack box (includes cheeses, crackers, fruit, and other goodies), and a dessert (often artisan brownies). The menu is emailed to those who have purchased tickets as of Saturday morning before the show. Service begins at 3:30 and continues through Intermission.

Is food served at every concert?

Catering is offered for most concerts, but may be suspended occasionally for various reasons.

What is the price of food?

Food is a separate offering and not included in the price of your concert ticket. Pricing varies, cash only.

What drinks are served?

Our bartender offers wine by the glass, beer, water, and other soft drinks.  Service begins at 3:30 and continues through Intermission.  Pricing varies, cash only.  The bartender may serve only to concert attendees and looks for wristbands.  Please check in for the concert prior to visiting the bar.

Is there a food or drink minimum?

No.

Is coffee available?

Not at this time. Patrons are welcome to bring their own.

What about the Ebb Tide Café?

The Ebb Tide Café is no longer operating in the Douglas Beach House.

Could I bring my own food/drink?

Yes! The Bach welcomes personal sized coolers and bags.  Please yield inside tables to patrons who support our vendors. Outdoor options are available both upstairs and at street level to enjoy your picnic.

Could we eat/drink in the concert room?

The Bach provides tables and lounge areas outside the concert room to enjoy your food and beverages.  We do permit water or a glass of wine while enjoying the concert. No food inside the concert room.

Should I bring my own chairs?

No. Our common spaces cannot accommodate extra chairs. We must leave walk paths clear for the safety of all. 

How could I buy a ticket on concert day?

Advance online ticket sales close at midnight Saturday. On the day of the show, all ticketing is at the door on a first-come, first-served basis. Same day tickets are offered for a higher price than advance tickets. We do our best to accommodate those who come to the door, even at sold out shows. Unfortunately, we can’t hold a place or guarantee admission. On a typical Sunday, we are busy preparing for the concert and rarely have the opportunity to respond to availability inquiries. Our best recommendation is to come to the door on Sunday when we open at 3:30.

Where could I park?

There is a small lot behind the venue. When that fills, use street parking in the neighborhood. Please observe all signs and do not block any neighbor’s driveway. There is no charge to park.

What about traffic?

Traffic varies throughout the year, depending on special events, weather, and accidents/road closures. Check your traffic apps and allow plenty of time for unexpected delays and parking.  We always recommend arriving on the coast earlier in the day to ensure that you’ll be parked and seated prior to 4:30. Late arrivals will be asked to wait in our lobby/solarium area until a break in the music.

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My Account

The new Bach ticketing system hosted by VBO Tickets features accounts for each of our patrons. In the account, you’ll be able to see all the Tickets, Memberships, and Donations purchased since June 30, 2020. Signing into your account is required prior to all ticket and membership purchases, and is recommended for Donations. If this is your first time purchasing at the Bach, you’ll need to create an account.

Where is the account?

Your patron account exists on our new ticketing platform, hosted by VBO Tickets. 

What information is stored in the account?

We store your name, address, email, and telephone number. A 2nd name and email address may be added, on request. The account contains all your purchases, including Memberships, Tickets, and Donations. Save all emailed membership and donation confirmations for your tax records.

What about my credit card?

We recommend saving your payment information for faster checkout in the future.  Note, this credit card information is NOT stored on Bach or VBO servers.  If you choose to save your card information, our payment processor would reference your most recent transaction and use that same card. If that card is no longer valid, you would be prompted to enter a current card. For added security, the CVV from the back of your card is now required. 

Who should save their credit card information?

Members using Concierge ticketing would have a card on file after their first Concierge purchase. Anyone wanting faster checkout should save the card.  And members or patrons who might need staff support with purchases are advised to save their card as well.  That way, Staff would only need to request payment information when you have a new card.

What are the account credentials?

The ID is your email address; the PW is whatever password you set.  Note that if a 2nd person and 2nd email have been added to the account, that 2nd email is NOT a valid credential.  Only the primary email is recognized to sign into the account.

How would I set the password?

Click into the system from the Bach website banner or via an emailed link. If you receive Bach emails, your account is already active. Click “I don’t know my password.” You’ll be prompted for your email address. Enter it, and then go to your email inbox. Click the link inside to set the password. If you ever forget your password, you may reset it anytime by following the steps above.

How would I log into the account?

Log in with your email address and the password you set. Remember, a 2nd email address would not be a valid credential, it must be the primary email address.

Do I have to set a password?

You’ll need to set a password prior to purchasing a Membership or Tickets. Signing into your account is the best way to view your purchases and manage your tickets. It would be a time-saver down the road.

Could I set the password later?

Yes, you could wait until just prior to your first purchase.

What if I change email addresses?

Contact us for assistance. We could edit your account.

How could I get help?

Email customerservice@bachddsoc.org. We could answer any questions and/or generate the password link for you.

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Ticketing

How does Bach ticketing work?

All seating is reserved. Patrons select their seats and purchase online; purchase early for best seat selection. Advance online ticketing is available through Saturday before the show. Phone sales are not available at this time.

What about tickets on the day of a show?

On the day of the show, all ticketing is at the door on a first-come, first-served basis. Same day tickets are offered for a higher price than advance tickets. We do our best to accommodate those who come to the door, even at sold out shows. Unfortunately, we can’t hold a place or guarantee admission. On a typical Sunday, we are busy preparing for the concert and rarely have the opportunity to respond to availability inquiries. Our best recommendation is to come to the door on Sunday when we open at 3:30. 

Where are the best seats?

The Bach provides an intimate venue, which offers an excellent concert experience from any seat.  That said, personal preferences come into play.  Some like to be up close, others find it more enjoyable to sit a few rows back. Most of our seats are chairs. However, check the seat notes.  Seating for the bar and last row of the main floor is on barstools (no backs). There are 2 tables in the West concert room solarium area, near the windows overlooking the Pacific Ocean.  When purchasing fewer than 3 seats at a table, others will share the table. Most mezzanine seats are carpeted benches.  Stadium chairs with backs are available to borrow on a first-come, first-served basis.  Alternatively, you may bring your own stadium chair or cushion.

How could I get help with online ticketing?

If you’re unable to ticket online, email us at customerservice@bachddsoc.org.Include your name, request, any seating preference, and payment information including expiration date and CVV.

Could I just call the Bach for help?

In order to minimize our operating costs and keep the music coming, we are unable to provide phone service hours at this time. Email is the best way to provide us with your ticketing request. If you must speak by phone, leave a call back number with available times.

Could I just buy a ticket at the door?

Yes, pending availability. Arrive when we open at 3:30 for best selection. Same day pricing is higher than advance pricing. Note that at select concerts, tickets WILL NOT be offered at the door. We would update our outgoing phone message with that information.

Could we bring children/teens?

Yes, and we offer student pricing for ages 25 and under. Infants under age 1 (in arms or stroller) do not require a ticket. 

Where should we sit with children/teens?

Please choose your seating location carefully to respect the concert experience for all. We recommend the bench seating in the Mezzanine. The main concert floor may be suitable for attentive teens but is not be appropriate for pre-teens or younger children. Adults bringing young children should sit near an exit, either in the rear Mezzanine area or in the West room (back row or solarium). Exit the concert room when the children become restless. Live stage music is streamed into the living room area so adults could still enjoy the show while supervising the children. 

I purchased tickets but cannot make it to the show – what are my options?

Exchanges: Members may exchange with a minimum 48 hour notice, limits apply. Email members@bachddsoc.org to request an exchange. 

Donations: Any patron may donate tickets with a minimum 24 hour notice.  Email customerservice@bachddsoc.org to donate. Your revised confirmation is your receipt for tax purposes. While we cannot promise to process a donation with less notice, we do appreciate a notification so that we could make the seats available to another patron. 

Sharing: Any patron may give or sell their tickets to a friend. To ensure that we have your friend(s) on our door list, you may email us at customerservice@bachddsoc.org with a minimum 24 hour notice. No selling tickets on the premises. 

Streaming: In the event we are live streaming the concert from the Bach, you may request us to convert your ticket(s) to streaming passes.  You would receive a secure link to view the concert.

Refunds: All sales are final. Refunds would be offered for cancelled concerts, less a $5 ticketing operation fee per ticket.

Membership

Annual membership donations provide vitally needed continuing support for our non-profit club; ticket revenues are not enough. The membership year runs from August 1-July 31. Benefits include Early Access ticketing (before the general public), premium seating based on level, ticketing operation fee waiver, and the satisfaction of knowing that you have supported live jazz at the world’s most unique venue. Membership donations are fully tax-deductible, consult your tax advisor. Membership donations are non-refundable.

The Bach contacts members via email for Early Access opportunities and Member event invitations.  Members should remain subscribed to our email lists and add these addresses to their email address books: members@bachddsoc.org, customerservice@bachddsoc.org. When expecting an email that does not arrive, check your junk folders then email us at members@bachddsoc.org for a re-send, as needed.

How do I support the Bach with an annual membership?

Join the Bach from our website with a credit card. Patrons must sign into their account with email and password prior to purchase. Click “I don’t know my password” to set or reset your password. If you see a box with Membership/Subscription number and APPLY, ignore that during membership purchase. Enter your credit card date as MM/YY and be sure to check the box “I Agree to the Terms & Conditions” in the lower left.

Could I pay for the membership by check?

Yes! Send a personal check or direct a check from your IRA or charitable trust. Please enclose a note and/or email members@bachddsoc.org with your intent, and we will process your membership once the check is received. Checks are normally processed within 2 weeks; allow a longer timeframe during vacation and holiday periods between concert series. Mail to: Bach Dancing & Dynamite Society, PO Box 302, El Granada, 94018.

Why are some membership levels unavailable?

Higher membership level(s) have capacity constraints, and may be available only for renewals by members currently at that level. 

What is Concierge Ticketing?

Concierge ticketing is available at the Master and Devotee levels. Jazz Devotees must submit a completed Profile; the PDF is available from the Membership page. Once payment information is on file, Concierge members may submit ticketing requests. Based on these requests, Bach staff assigns seats and runs ticket orders through back office. For best seating, meet all Early Access Concierge deadlines. At other times, requests are accepted via email and ticketed as soon as possible once received.

What is Online Ticketing?

Members purchase from our website using a credit card. When signed into your account, most of your information will already be populated. There is also an option to save your credit card information for future purchases. That information would be saved on the secure payment gateway, not on the Bach or ticketing company servers.

How could I save payment information for faster checkout later?

Check the box to save your payment information. Payment information would be encoded on the secure payment gateway, not on the Bach or ticketing company servers. After an initial purchase, subsequent purchases would be charged to the most recent card used.

How could I waive the ticketing operation fees?

Just under your order total, locate the box containing the words “Membership/Subscription Code…” Type in your code and click APPLY. Note that the Membership/Subscription Code is on your membership purchase confirmation, and it is different than the order number or confirmation number. The membership purchase confirmation was emailed when you purchased the membership and is also viewable from the Membership area of your account. Ticketing fees would be deducted for the first 4 tickets purchased to each concert (maximum discount of $20 per concert).

How does Early Access online ticketing work?

Current members would receive an email notification at the start of the Early Access sale.  The email will contain your GROUP CODE for Early Access.  Click the ticketing link from the website and look for the gray box “ENTER GROUP CODE.” Click that box and type in the code. If you do not receive that email, check your spam folders and then email us at members@bachddsoc.org.

Could I purchase a membership during Early Access and still be able to participate?

Yes! Once you’ve purchased the membership, email us at members@bachddsoc.org to request the GROUP CODE needed for Early Access. 

Is there a discount for purchasing a membership mid-year? 

Your membership donation provides vital annual support for the Bach. The membership year runs from August 1 to July 31 of the following year. We recommend purchasing early for best value, since the price is fixed for the full year.

Are concert tickets included with the purchase of a membership?

Bach memberships do not include concert tickets.  Tickets may be purchased via Concierge ticketing (Masters and Devotees with current Profile) or from our website online (All). For best seating, purchase during member Early Access.

Could members bring guests?

Absolutely! During Early Access, members may purchase 2 tickets to every concert.  Up to 2 additional guest tickets per concert may also be purchased during Early Access.  Guest ticket limits apply, see the membership program for details. 

Are there purchase limits during All Access (after member Early Access)?

Members (and all others) may purchase unlimited tickets during All Access.  Tickets purchased during All Access may not be adjacent to the Early Access tickets. Management reserves the right to limit purchases to select concerts.

Is membership required to attend a concert at the Bach?

Bach concerts are open to the public.  Membership support is greatly appreciated and helps keep the music coming, but is not required.